Refund policy

Messiah Collection — Returns & Refunds

Luxury beauty, handled with care.

Effective for purchases placed after publication on October 21, 2026. Earlier orders retain their applicable terms and legal protections.

Final sale for change-of-mind purchases

For hygiene and safety, lip gloss and lip oil purchases are final sale, including sale-priced items. We do not offer standard returns or exchanges due to a change of mind, even for unopened items. Please review your order before placing it.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email messiahcollectionn@gmail.com as soon as possible, preferably within three days of delivery. This requested reporting time assists timely investigation; it is not an automatic denial deadline and does not limit statutory rights. Include your order number, an explanation, and photos of the product and packaging when reasonably available. If you cannot find your receipt or order number, contact us so we can help locate your purchase.

We will review the issue and provide an appropriate resolution, such as a replacement or refund. Replacement stock is subject to availability. We will not charge additional shipping or a restocking fee to correct an error caused by Messiah Collection.

Missing, lost, or delayed orders

Contact Customer Care with your order number. We will assess tracking and available evidence, assist with carrier investigation where appropriate, and provide a fair resolution. Applicable shipping-delay, cancellation, and refund protections remain in effect.

Cancellations

Contact Customer Care promptly if you need to request cancellation. We can review requests before fulfillment begins, but changes cannot be guaranteed. This does not limit applicable consumer rights.

Refunds

When a refund is owed or approved, it will be processed using the original payment method or another legally required means within the required timeframe. Your payment provider determines when it appears in your account. If return shipment is required for a damaged, defective, or incorrect item, wait for instructions before sending it back.

Customer Care

Email messiahcollectionn@gmail.com. We aim to respond within 1–2 business days, Monday through Friday, excluding holidays. A written copy of this policy is available upon request.

Nothing in this policy limits rights or remedies under applicable law.

Messiah Collection — Confidence. Grace. Becoming.